DARPG Releases 53rd CPGRAMS Monthly Report Highlighting Central Ministries Performance for September 2026
Distilled Policy Brief
- The average grievance redressal time in central ministries and departments stood at 13 days for the year 2026.
🎯 Prelims High-Yield Examination Points
CPGRAMS is integrated with Common Service Centres (CSCs), operating across over 5 lakh centres linked with 25 lakh Village Level Entrepreneurs (VLEs). In September 2026, the average grievance redressal time was 13 days.
⚖️ Mains Analytical & Syllabus Linkages
Examine the role of CPGRAMS and the Grievance Redressal Assessment and Index (GRAI) in enhancing administrative efficiency, accountability, and citizen-centric governance in India.
🎯 UPSC Prelims Practice Drill
With reference to the 53rd monthly report on the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) released by the Department of Administrative Reforms and Public Grievances (DARPG) for September 2026, consider the following statements: 1. The average grievance redressal time in central ministries and departments stood at 13 days for the year 2026. 2. The Department of Posts, Financial Services (Insurance Division), and the Department of Telecommunications secured the top positions in the Group A category of the GRAI ranking for September 2026. Which of the statements given above is/are correct?
- [A] 1 only
- [B] 2 only
- [C] Both 1 and 2
- [D] Neither 1 nor 2
▶ Reveal Official Answer & Analytical Explanation
Both statements are correct according to the September 2026 CPGRAMS report released by DARPG. The average grievance redressal time for the year 2026 was 13 days, and the Department of Posts, Financial Services (Insurance Division), and Department of Telecommunications topped the Group A category in the GRAI rankings.
🏛️ Historical Twin PYQ Anchor (2021)
Consider the following statements regarding the "National Clean Air Programme (NCAP)": 1. It is implemented by the Ministry of Environment, Forest and Climate Change. 2. Central Pollution Control Board acts as the sole regulatory executive body.